Delivery policy

At éternelle, we take great care in delivering not just a product, but a promise—of beauty, quality, and timeless value. 

Each preloved designer bag we offer is a carefully curated piece of luxury, selected for its craftsmanship, condition, and enduring style. Because of the unique nature of these designer bags to be loved again, we handle every order with precision and respect—from our hands to yours. 

Shipping Destinations 

We currently ship: 

Processing Time 

Once your order is confirmed, we require 1–3 business days to prepare your item for dispatch. Each bag undergoes a final quality check and is thoughtfully packaged to reflect the elegance it represents. 

Free Shipping 

We are pleased to offer free shipping on all orders, both within Switzerland and internationally. Every parcel is sent via registered and insured shipping for your peace of mind. 

Tracking Your Order 

You’ll receive a confirmation email with a tracking number as soon as your item is shipped, so you can follow its journey from our boutique to your doorstep.