Yes — every bag at éternelle is 100% authentic. We work with trusted experts and multi-point authentication processes to ensure each piece is genuine before it becomes part of our collection.

All of our pieces are preloved designer bags, hand-selected for their beauty, quality, and condition. Each product listing includes detailed descriptions and high-resolution photos to help you assess the bag’s state before purchase.

Yes, we’re happy to offer consignment opportunities for your designer bags. As a curated boutique, we remain selective in the pieces we carry — which means we only accept bags from the designers featured in our collection. If your bag aligns with our brand, we would be delighted to assist you in finding it a new home through éternelle.

We'd love to here from you - get in touch.

We ship within Switzerland via Swiss Post (registered shipping) and internationally with DHL.

Yes — we offer complimentary shipping on all orders, both domestic and international.

Domestic orders typically arrive within 2–4 business days. International deliveries may vary depending on location and customs, butgenerally take5–10 business days.

Absolutely. Once your bag has been shipped, you will receive a tracking link to follow its journey to you.

Yes, returns are possible under the following conditions: 

• You must request a return within 5 days of receiving your item. 
• The item must be returned in the exact condition it was received, with all tags and packaging. 

Email us at service@eternelle.boutique to register your return and receive a registered return label.

• Within Switzerland: Returns are free of charge. 
• International returns: Return shipping costs must be covered by the customer. 

We accept: 

• Twint (Switzerland only) 
• Major credit cards (Visa, MasterCard, Amex) 
• Klarna (Buy Now, Pay Later options) 

All payments are processed securely through encrypted platforms.

If your order hasn’t shipped yet, contact us as soon as possible at service@eternelle.boutique, and we’ll do our best to help.

Yes! Please let us know at checkout if you'd like to include a handwritten note or luxury wrapping — we’ll be delighted to add a special touch.

We’re here to help. Email us anytime at service@eternelle.boutique and we’ll get back to you within 24 hours (usually much faster!).

At éternelle, we believe that true luxury should last forever. By giving iconic designer bags a second life, we offer a more sustainable and intentional way to indulge in fashion — without compromise.

Every bag in our boutique is a piece saved from the cycle of overproduction and waste. Choosing preloved means reducing demand for new resources, minimizing environmental impact, and supporting a circular economy in fashion. It’s a beautiful way to celebrate craftsmanship while making a conscious choice for the planet.

We believe that fewer, better pieces should define our wardrobes. Our mission is rooted in slow luxury — curating timeless bags that transcend trends and age gracefully. From responsible sourcing to eco-conscious operations, we’re committed to thoughtful practices that honor both people and the planet. 

• We collaborate with local suppliers for our packaging materials, supporting small businesses in our region. 
• Wherever possible, we use recycled or recyclable materials, avoiding unnecessary waste. 
• We also reuse shipping boxes and packaging from our orders — and donate them to members of our local community for use during home relocations. In doing so, we extend the life of every parcel and give back in a simple, meaningful way.